Please review product details carefully before ordering. All sales are final. We do not accept returns or exchanges for change of mind, preference, incorrect size selection, or unwanted items.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery at bigandcozyblankets@gmail.com or through our Contact page.
Please include:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging
After reviewing the claim, we will provide a replacement or refund when appropriate and send any required instructions. Please do not mail an item back without prior approval.
Lost in transit
Packages believed to be lost in transit are handled case by case. Contact us with your order number so we can review the tracking and provide a replacement or refund when applicable.
Cancellations
An order may be canceled before it ships. Once an order has shipped, it cannot be canceled. Contact us as soon as possible if you need assistance.
Your legal rights
Nothing in this policy limits any rights available to you under applicable law.